Delivery and Returns

 

How does delivery work?

  • We use Sendle and Australia Post for our deliveries (quickest region dependent), who offer a super fast and reliable courier service, as well as maintain 100% carbon neutral delivery, which is something we at Aeroo are passionate about. 

*Please note that due to current high demand and social distancing requirements, orders may take slightly longer than usual.

  • Sendle covers almost every postal address in Australia, including rural areas. Some of these areas may experience slightly longer shipping times. If you are unsure about whether or not Sendle can deliver to your address, please contact us at support@aeroo.com.au and we can arrange an alternate delivery method for you.
  • When we ship your order, you will receive a conformation email with tracking.

Most orders to metro areas take between 2-6 business days, If your order does not arrive within 20 business days, please contact is at support@aeroo.com.au and we will follow your order up with Sendle. 

If you have ordered multiple items, they will usually be packaged together. 

We guarantee your parcel's delivery by requiring signature on arrival, if you request authority to leave, we can not take responsibility for the package.

Returns Policy

  • We are extremely confident you will love our products, However, if you do not find Aeroo suitable for you we do offer a 30-day returns policy
  • The product being returned must be in an unused and unopened condition with the Aeroo packaging tape still in tact.
  • If your return item arrives without original packaging with signs of being opened, we reserve the right to deny your refund.
  • If you need to return your Aeroo product, please email support@aeroo.com.au with your order name and number, as well as the reason you would like to return it.
  • Our Customer Service Team will then ask you a couple of mandatory questions regarding your return item in. This is only to avoid people taking advantage of the system.
  • We will send your a return shipping label for free, that you will attach to the original packaging. We will arrange a Sendle courier to pick up the consignment from your address.